Refund & Return Policy

Return Window

You have 30 days from the date of delivery to request a return.

How to Start a Return

To initiate a return, please contact us at:
dave@emftrading.com

Include:

• Your order number
• Reason for the return

Returns must be approved before being sent. Items returned without prior authorization may not be accepted.

Return Address

Once approved, returns should be sent to:

EMF Trading
53 Bowdoin Street
Medford, MA 02155

Return Eligibility

To qualify for a return:

• Item must be in the same condition received
• Must be unused and in original packaging
• Must be resalable

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos.

We will:

• Provide a replacement or
• Issue a full refund
• Cover return shipping costs if required

Used or Opened Items

• Items that are opened or used may be subject to a partial refund depending on condition
• Items that are heavily damaged or missing parts may not be eligible for a refund

Return Shipping Costs

• Customer remorse (change of mind): Customer covers return shipping
• Defective/damaged items: We cover return shipping

Refund Processing

Once your return is received and inspected:

• You’ll be notified via email
• Approved refunds are processed within 5–7 business days
• Refunds are issued to your original payment method

Exchanges

We replace items only if they are defective or damaged upon arrival, subject to availability.